Customer Support Center

Return guidelines

Please find » here information on eligible products and refunds policy

Order Changes and Cancellations

Due to our fast turnaround times, the additions, cancellations, as well as changes to orders can only be accepted in specific conditions

Shipping and Delivery

Information on our shipping costs and policies

MSDS, CoA and other documentation

Safety data sheets and Product data sheets are attached to the product page for all raw materials and cosmetic ingredients, you can access them from our website. Other desired documents are available at the time of purchase of the products. All product specifications are available on the item page on our website. We can provide CoA when requested with the purchase for any raw materials ordered in at least 1 kg/Ltr. We are able to provide CoA or other documents for small quantity/size orders upon request, documentation processing fee may be applied.