2. Contractual Documents
4. Disclaimer and Product Use
5. Pricing Policy
9. Return Policy
12. Processing of Personal Data
13. Copyright, Intellectual Property Rights
Browsing this website, gathering the information and placing an order constitutes the agreement of the customer/user to the Terms and Conditions (this document) displayed on this site.
If any of the clauses below will be found null or invalid for any reason, this will not affect the validity of the other clauses.
Elemental - is the trade name and trademark for ELEMENTAL SRL (Ltd), legal Romanian entity, having its registered office in Oradea, Piața Cazărmii no.15, Bihor County, Romania, Registered Business Number J05/1438/1996, EU VAT number RO8999719.
Mayam - is a registered trademark in Romania and EU, owned by Elemental SRL.
Site - www.elemental.eu domain and its subdomains.
Seller - Elemental, ELEMENTAL SRL
Buyer/Customer – private person or legal business who creates an account on the website and places an order.
Order - the Customer communicates the Seller his/her intention to purchase goods and services from the Site, through the website, by phone or fax.
Account - section on the website (consisting of an e-mail, password, name/labeling, data and addresses for delivery & invoicing, placed orders) allowing the Customer to communicate the orders.
User - any private person or company browsing and collecting information on this Site, or even registering on it by completing the signup, thus he/she has consented to the specific clauses of this Site from the section Terms and Conditions.
2.1 By placing an order on the Site, or sending an Order by telephone, e-mail or fax, the Buyer agrees with the form of communication- phone, online or via e-mail- through which the Seller runs its business operations.
2.2 The notification received by the Customer after making the Order is only for informational purposes and it does not mean, that the order has been accepted. This notification is made either electronically via e-mail, automatically sent by the website, or by phone.
2.3 The Seller reserves the right to modify the quantity of goods and/or services in the order from legitimate reasons. In this case, the Buyer will be notified at the checkout, by e-mail or by phone available for the Seller, and the remaining amount will be paid back.
2.4 The Invoice constitutes the sales contract as required by law.
2.5 The sales contract is considered to be concluded between the Seller and the Buyer when the order is paid in full and received by the Purchaser.
3.1 Seller can not be responsible for damages of any kind that the Buyer or any third party may suffer after the sale, as a result the Seller meets all his/her obligations stated in the order, or any damages arising from the use of products and services.
3.2 By creating an account and/or using the Site and/or by placing an Order, the User/Buyer agrees expressively and unequivocally to the Terms and Conditions of the latest updated version stated on the Site. Creating an account subsequently and using the Site means to agree to the changes under Terms and Conditions of the Site.
3.3 The Terms and Conditions of the Site can be modified at any time by Elemental, these being opposable to Buyers and Users from the date of posting on the Site. The acceptance of Terms and Conditions of the Site is confirmed by checking the appropriate box at the checkout.
3.4 All the information provided on this website and through written or verbal communications between Buyer and Seller is obtained from sources considered reliable and valid, therefore is correct and complete to the extent of our knowledge, but it is not thorough, its accuracy can not be guaranteed. Elemental does not assume responsibility for errors or incomplete information displayed on this site, but it is constantly working to correct and supplement the presented information. The information used in describing goods and/or services available on the site does not represent a contractual obligation of the Seller, this is used exclusively for presentation.
3.5 In case certain goods or services are priced incorrectly on the website, Elemental reserves the right to modify or cancel any order containing such goods/services. If the order is paid, Elemental will refund the amount to the account of the Purchaser. Elemental reserves the right to correct system errors or prices displayed incorrectly, unintentionally. Due to specific fluctuations on the market, product prices can be changed without any prior notice. While we strive for accuracy in displaying all the information on the site, we sometimes detect mistakes. In these rare cases, we respectfully reserve the right to cancel an order or remove an ambiguous item from it.
3.6 Elemental shall not be liable for errors or technical inaccuracies present on the website, typing mistakes, documentation, illustrations and erroneous images. The information presented on this site is regularly updated, improvements and/or changes can be made at any time.
3.7 Elemental reserves the right at any time to modify the policies, Terms and Conditions, to correct any errors on the site or within the electronic/verbal communications, without any prior notice to the User and Buyer.
4.1 Elemental makes continuously efforts to describe the products as precisely and clearly as possible, but it can not guarantee the absolute accuracy or completeness of the information provided on the Site, blog, social networks, phone calls or e-mail correspondence. It is the Buyer's responisibity to research the proper use and safety information for each product he intends to order, including all the legislations for proper use and eventual sale of purchased or manufactured products.
4.2 Elemental is a wholesale supplier of raw materials, cosmetic ingredients and complementary products used in skin and hair care, aromatherapy, massage, spa products, manufacture of soaps, candles, perfumes and various decorative products. Although some of the products on sale are food grade, Elemental does not trade them for consumption or use in foodstuffs.
4.3 The content of the Site, materials printed or posted on social networks, the telephone conversations or e-mail correspondence does not intend to diagnose, treat, cure or prevent any disease.
4.4 Private or legal persons intending to order goods from Elemental must exercise their independent judgment in determining their appropriateness for a particular use or purpose. The use of products does not involve an explicit or implicit guarantee to obtain the desired effects or results.
4.5 The Buyer should purchase goods from Elemental, having clearly in mind, that they are not intended and therefore should not be used as a substitute to diagnose, treat, cure or prevent any medical condition or disease. Product information and instructions regarding the use of products are available and published for educational purposes only, these do not cover all methods of use, all possible precaution procedures and interactions, incompatibilities or side effects. This information should not be used as a substitute for medical advice and should not be purchased or given to treat medical conditions or diseases.
4.6 The Buyer - authorized business, sole proprietorship/individual business, family association or other legal person/entity - using goods purchased from Elemental to manufacture products in order to sell them, it is solely responsible for the compliance with all laws and regulations applicable to manufacturing and marketing. As in any manufacturing processes, it is recommended the preparation of small batches for evaluation, analysis and testing, before starting to manufacture complete commercial batches.
4.7 By purchase and use of goods sold by Elemental, the Buyer must ensure that has the necessary knowledge about the safe storage and proper use of them. The Buyer agrees to carefully inspect all goods received and report any problems in the shortest time. The Buyer agrees that the Seller will not be responsible for any problems arising from the storage and use of supplies. The Buyer assumes responsibility for the products he/she manufactures and/or sells, using the Seller's goods and services.
Elemental is a wholesale supplier of cosmetic raw materials and related products. All prices listed on the website are wholesale prices. Aiming to serve the customer, whether is a domestic consumer, passionate about handmade cosmetics or a manufacturer, we have structured our prices to meet everyone's expectations and needs.
Most of products are offered in a variety of amounts and volumes, so that you can buy exactly as much or as little as you need. The greater is the purchasing volume, the better prices one obtains.
Our supply policy and good relationship with suppliers all around the world allow us to offer our customers the best products at fair, competitive prices.
The prices displayed on the Site are the lowest prices we can offer a product in an indicated amount. If you are interested to receive prices for higher volumes/bigger amounts than those listed on the site, please contact us by e-mail: firstname.lastname@example.org, or simply by the contact section.
Discounts, specials and promotions are not necessarily cumulative. Usually discount is applied to the highest value. All promotions and sales on the Site are valid until supplies last.
All prices listed on the Site under the Romanian version are given in lei (RON) and already include romanian legal VAT, under the Hungarian version are given in Forints (HUF) and already include hungarian legal VAT under the English version are given in Euro (EUR) and already include romanian legal VAT. Prices do not include shipping charges. Shipping charges are calculated by the system on the site and will be shown at the checkout.
In addition to our price structure described above, the Buyer automatically gets a discount between 3 and 7% depending on the total value of the ordered items. The value of the discount is calculated and displayed in the shopping cart, as follows:
• 3% discount for product order with a total 65,5 €
• 5% discount for product order with a total 265 €
• 7% discount for product order with a total 655 €
Other ways for saving:
• We offer free shipping in Romania depending on the value of the purchase, see details in Section No. 7 below.
• Visit the ”Surplus & clearance” section on our site, there is a list of products at low prices.
• Subscribe to our Newsletter to receive special offers and information about exclusive opportunities.
6.1 The minimum required value of an order is 14 € (without shipping fee), which was established in order to operate effectively, it is a necessary step to provide the best wholesale prices.
6.2 The products offered for sale on the site are new and are accompanied by documents in accordance with national law and present regulations.
6.3 Orders can be made by phone, fax or e-mail, but we still recommend placing the orders online, on the website.
6.4 The Buyer must ensure, that he/she placed the order properly and provided complete data required, since modifications to them can be made only under certain conditions (see details in paragraph 6.9).
6.5 Products, that are out of stock can not be ordered and the Seller can not guarantee the price listed on the website. Stock availability is displayed in real time on the site and may change at any time while making an order.
6.6 The Buyer is notified if a product is missing from the order. If within 2 working days the Buyer does not respond or can not be contacted by telephone, the order will be sent as such. The missing product has to be ordered again, the Seller will not automatically send it later.
6.7 The Buyer must verify the received order and notify the Seller within 3 days, if found any discrepancies or errors. Notifications sent after 3 days will not be taken into consideration.
6.8 Elemental reserves the right to select its customers/buyers. For justified reasons, Elemental reserves the right to restrict the access for the Buyer to make an order or some of the payment/delivery arrangements, or simply to refuse to honor an order if it considers, that on the basis of Buyer's conduct/behaviour or activity on the website, also his/her actions could prejudice in any way Elemental.
6.9 Changing an Order
Elemental works with an automatic parcel system and it is processed quickly, thus the Buyer's order can be changed on request no later than 1 hour from the time the order has been placed during working hours, or any time outside working hours, until 8:00 am the next day. The Buyer may submit a request to change the order by phone or e-mail.
• If an order is already packed (status "Ready to go parcel/Processing"): to amend the order a tax of 3 € is applied, covering the costs for repackaging and re-invoicing;
• If an order has been sent (status "Sent"): it is not possible to change an order that is already at the courier or transport company;
• Any addition of products to an order, that has been already packaged or shipped, will be treated exclusively as a new one with all applicable guidelines and unrelated to the previous order;
• If the Buyer performs multiple orders to be processed the same day: The Buyer must expressly request cumulation of such orders, otherwise the Seller will process and ship these individually.
6.10 Cancelling an Order
• if the order was paid without being sent: to cancel an order, that has already been paid, the Seller will charge a re-stock fee of 3 €, which will be deducted from the amount to be returned to the Buyer;
• if the order has been paid and shipped: such an order can not be cancelled; if the delivery is denied by the Purchaser, the Seller will charge a re-storage fee of 3 € and the entire cost of return shipping;
• if the order was not paid but sent: such an order can not be cancelled; if the delivery is not taken, the Buyer will incur a re-stock fee of 3 € and the entire cost of return shipping;
• if the order was neither paid nor sent: cancellation can be made either by phone or e-mail; there are no charges.
7.1 Shipping fees are depending on the value / weight of the order and country/region. The rates are automatically calculated and displayed on the Site during the completion of the order. See: current rates/prices
7.2 Delivery is carried out by international post or courier services. Deliveries are usually made from Monday till Friday during business hours 9.00 - 17.00 EET.
7.3 If the Buyer is not found at the address specified in the Order, the courier agent will call the Buyer on telephone or will return once again to the given address. If the order could not be delivered to the Buyer, the parcel will be returned to the Seller within a few days.
7.4 For heavier or bigger orders, Elemental reserves the right to send them through cargo transportation. Elemental reserves the right to apply or modify the shipping fee, in this case the Buyer will be contacted for approval before processing the order. Alternative shipping methods are not available on request.
7.5 Shipping agents do not provide seasonal temperature control in their vehicles of transport. This will not affect the integrity of the product. It is indicated that during the period when outdoor temperatures are extreme, certain products should be stored at room temperature for 24 hours, and optionally mixed, to regain its consistency.
7.6 Elemental reserves the right to delay the shipping or even cancel any order, if it can not be honored by the company in case of the following reasons: fires, explosions, floods, epidemics, strikes, governmental actions, wars, acts of terrorism, protests, riots, or other impediments of major forces according to the Romanian law. The greatest possible amount of damages that Elemental can pay to the Buyer, in case of delivery failure or improper delivery, is the amount received by the Buyer at the initial order.
8.1 Payment methods for orders from EU countries and non-EU countries: the payment, regardless of the order value can be made only in advance, either through PayPal or by bank transfer, based on order confirmation. Customers with European VAT no. have to wait for proforma invoice issued by Seller. Note: the bank transfer must be done at no cost to the payee.
9.1 The Buyer must verify the received Order and notify the Seller within 3 days if he/she found any differences, errors or nonconformities. Notifications sent after this deadline will not be taken in consideration.
9.2 Any product return requires a RMA number, that the Buyer must request from the Seller. This RMA number has to be clearly seen on the outside of the package/box the product is returned in. Without this mark, the takeover may be refused by the Seller.
9.3 One can return only products not complying with the specifications on Site at the time of the purchase, products misdirected by Seller or other volume/size than ordered by the Buyer. Used, unsealed or incomplete sets of products can not be returned. The return shipping costs are supported by the Seller after the Seller agreed the shipping method.
9.4 The returned products must be in the same condition, which they were delivered in, original packaging with all accessories, intact labels and supporting documents, all properly packaged for their protection during transport. Return products presenting any physical changes, bumps, chipping, scratches, signs of excessive/improper use and/or unauthorized interventions etc., that can not be called up for sale are not accepted by the Seller.
9.5 Products returned due to quality issues will be inspected by the Seller on the basis of internal procedures. If the Seller does not find any quality problems, the refund will not be realised.
10.1 All complaints regarding shortcomings in the packages, products noncompliance, billing errors and other products received than those previously ordered, must be made by the Purchaser within 3 days from the day the products have been delivered. Complaints received after this period will not be considered.
10.2 In any case for product return, the conditions listed in Section 9 will be taken into consideration.
10.3 When recording a complaint, it is necessary to fill in the complaints form: Letter of Complaint (doc) / Letter of Complaint (pdf), this will be sent by e-mail or fax by the Buyer to the Seller. If you can not download and fill out the complaint form, please contact us by phone and one of our operators at Elemental will take your provided data to complete the form.
10.4 To remember:
- Certain products involve specific storage conditions, thus further quality complaints can not be received and cleared, given our lack of control for storage and handling;
- Some of the products contain in a natural way sediments, turbidity or an unpleasant odor. These issues are not quality problems, and before making a complaint please read through the MSDS and description of the product or ask for details at customer service.
11.1 The electronic devices and some specific goods which are accompanied by a warranty certificate, which are not as per specifications/requirements stated on the Site at the time of the order is made, are inoperative or have manufacturing defects; they can be returned without incurring any additional costs to the Buyer, after a written notification made within 3 days from the delivery, which will specify the lack of conformity. The Buyer may request the refund of the product or its replacement with a new one. If the Seller can not replace the product, its purchase price will be refunded.
11.2 The warranty conditions are in accordance with the local effective law. Products, that benefit of warranty based on the certificates issued by the Seller and are damaged within the warranty period, need to be returned with a copy of the invoice and warranty certificate. If the products get back to the Seller without these documents, the warranty issue can not be solved. The transport/shipping costs from the Buyer to the Seller are supported by the Buyer, and from the Seller to the Buyer the other way around.
11.3 Products uncovered by warranty are: those having physical defects such as bruises, cracks, chipping, burned components/parts, damaged labels or seals of guarantee, removed or modified products used in inappropriate conditions (high temperature variations and pressure, mechanical shocks, incorrect handling, humidity, dust, noxious chemicals, etc.), incorrect installations and settings, faulty sources, sockets without grounding, penetration of liquids, metals or other substances into the equipment, mechanical intervention on the products.
11.4 According to the romanian previsions H. G. 195/2005 regarding environmental protection and those under H.G. 5/2015 about wastes of electrical and electronic equipment (DEEE), consumers have the obligation not to dispose DEEE as unsorted municipal waste, but to collect them selectively. The symbol, that indicates electrical and electronic equipment should not be mixed with household waste, therefore electrical and electronic equipment are subjects of a separate waste collection: is a small wheeled bin crossed out with two lines in the form of X.
12.1 This privacy statement informs you regarding the way we manage your personal informations and your privacy rights.
The protection, collecting, processing and use of your data according to the applicable legislation are important issues to us in order to ensure data confidentiality. In order for you to feel safe when visiting our online shop (website) we are committed to strictly respect the provisions of Law no. 677/2001 for the protection of individuals regarding of personal data processing and free movement of data amended and completed and of the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679).
In case you wish to withdraw your approval, send us a notice of withdrawal in writing or by e-mail to email@example.com or using contact forms.
This provision doesn't apply in case of cookie storage. Please take into the consideration the section regarding cookies.
Your personal data that we store and process are basically collected from you and not from third parties. To the extent we collect personal data in order to process the orders the transfer is made on encrypted form Secure Sockets Layer (SSL).
We will transfer your personal data to third parties or
we will forward to them or they will forward to us in case it is needed to perform the agreement or for billing and order delivery, or if you have expressly agreed to it.
12.2 Clients and users rights
According to Data Protection Laws and the General Data Protection Regulation, our clients have following rights:
-the right to request acces to personal data;
-The right to request the rectification or deleting of personal data or restricting their processing;
-The right to withdraw your consent at any time without without affecting the legality of the processing operation on the basis of your prior consent :to its withdrawal;
-The right to oppose the processing;
-The right to data portability;
-Right to file a complaint to supervisory authority.
Your personal data will be deleted at your request if you have send a deletion request, but the deletion will be possible only if the the legal obligations of retention does not prevent such deletion, in situation in which the datas are no longer necessary for the purpose of storage or if the storage it is not allowed from other reasons. However this provision does not apply to data required for processing your orders and data related to orders which will be archived for tax reasons. After we receive your request we will not use, process or forward those datas in other purposes only to process your order or in situation in which it is necessary to fulfil a legal obligation.
12.3 Client Account
If you will register for a client account, we will keep your account data (name, address, phone, email) and data of your orders in your client account which will be protected by a direct password.
Our products and serivces are not intended for children under 16 years and we do not collect knowingly data from individuals below 16 years old. In case we notice that a person under 16 years old provided us personal data, we will delete them.
In case you create a client account, these data will be stored and used in order to perform the agreement between us. Creating an client account is intended to facilitate your shopping in the future. So, informations regarding address, payment methods and provider of delivery services are pre-selected for you for your next order. Please treat your personal data access confidential and do not disclose to unauthorized third parties. If you want to delete your account data you will need to send us a request by writing or by e-mail using the contact data.
Our web servers automatically save the information from the server log files that your browser sends to us. This information is the amount of data transferred, the type and version of the Internet browser used, the operating system used, the site previously visited, the IP address of the computer that visited the web page, and the time of the request submission to the server. We cannot assign these data to third-parties. These data are not correlated with other data sources, and data is also automatically deleted after a short period of time. Data is therefore collected for statistical purposes only to further improve navigation on our site and is not analyzed in a manner that could lead to your identification.
These set of server log files are analyzed by us in an anonymous form to technically improve our offer and website to make it easier to use, to identify and eliminate errors as quickly as possible and to control server capabilities.
12.4 Contact Form
In case you will contact us by using contact form from our website, we will process data such as: email address, content, subject, data, hour. The storage of these data it is necessary for us in order to answer your questions and requests.
12.5 Complaint form
In case you will contact and send us the form completed we will keep those informations in order to solve your complaint and to have a record of the situations emerged.
12.6 Parcel Delivery
When we deliver the parcels we provide only the informations necessary for the courier company in order to make the delivery or to inform you by email or by phone regarding your order delivery.
12.7 Newsletter/Product Advertising / Marketing / Offers / Surveys
If you subscribe to the newsletter on our site, you give your consent to the storage of the email address for the purpose of collecting and transmitting the newsletter. In the case of newsletter submission, you receive information regarding products, campaigns, company. We can also launch surveys to find out your opinion about our online store.These can be, for example, surveys of our site's functionality or design, products, delivery, processing of returns or complaints, or contact with customer service. Within each of these emails, there is a link that allows you to unsubscribe from this email.
Emails regarding orders, orders status or other emails regarding your shopping cart are essential and are not included into this type of email.
12.8 How we share the informations and data of clients and users
Respecting the applicable law we may disclose your data to our business partners ensuring by contract that they have implemented adequate measures for the protection and security of personal data and that this data transfer is legitimate based on your consent or other legal basis. For example, we can share data with suppliers of accounting services, IT services, courier services, telecommunication legal services. We may also transmit your information on the basis and within the limits of the legal provisions to the courts, police and other authorized bodies of the State.
Phising attacks Phishing attacks are becoming more common on the Internet.These involve sending fraudulent, false, emails that abuse the MAYAM or ELEMENTAL brand and appear as the alleged sender. These emails are not created and not sent by our company.Therefore, we are not involved in the transmission of these unauthorized emails.It is assumed that these forged emails contain viruses, so we advise you not to open the attached files or links because it will give them access to your personal data. We recommend you to delete immediately these messages. In case you are not sure how to act, you can contact us at (+40) 359-410.532 or you can email us.
If you have questions or concerns regarding your informations or you want to exercise your legal rights regarding Privacy, you can write us at email: firstname.lastname@example.org
We will make all the efforts to respond to your request within 30 days, but the time limit may be extended depending on the number of requests received or the difficulty to identify you during this time.
13.1 The content of the Site, including logos, but not limited to them, static and dinamic images, texts, video and multimedia materials displayed on the Site are in the exclusive property of Elemental, it reserves all rights granted in this respect, including user or publication licenses.
13.2 User and Buyer are not permitted to copy, distribute, transfer, use, reproduce or display the content from the Site, without any written consent made by Elemental SRL.
13.3 Buyer or User can use contents from the Site only for personal or non-commercial purposes.
Any attempt to access personal data of another User, to modify the content of the Site or to affect the performance of the server that runs the Site www.elemental.eu and its subdomains, is considered fraud and this triggers criminal investigation against those, who have actually tried this.
Any dispute between User/Buyer and Elemental is resolved amicably. If the conflict can not be settled amicably, the Law Courts in Oradea, Romania will take over from there.
A cookie is installed on request issued by a web server to a browser and does not contain software programs, viruses or spyware, and can not access user data on the hard drive.
Cookies are classified according to use:
-Cookie files are neccesary for basic operation and usually are installed in response to your actions. They are used to customize and improve services, like your preferences, keeping the shopping cart and others. These cookie files have effect only on our website.
-Analytical performance and marketing cookies files (example Google Analytics, Google Webmaster), allow us to collect strictly anonymous information regarding the way users interact with our website, their number, upload speed of the website. These cookies may be even from third-parties that can place their own cookies.
-Social network cookie files (example Facebook, Twitter), are similar to analytical performance and marketing, they can place their own cookie files to monitor your performance and your preferences. For example when when you give a like or share an article or product, these networks will take into account these preferences and will use these informations to improve the services offered.
Below you find a list of third parties that could set cookies when using our website.
Google - website www.google.com
Facebook - website www.facebook.com
Twitter - website www.twitter.com
Disqus - website www.disqus.com
Oracle - website www.addthis.com
When using default settings of cookies, their activity is not visible, and you will not know when a site sets a cookie or when your browser sends its cookies to the website. However, you can change this in the options for each browser apart, namely to be asked before a cookie to be set. You can also restrict the lifetime of a cookie till the closing of the browser and make other settings at the same time.
You can disable and refuse to accept any cookies in your browser, but this may cause some websites to be difficult to use and navigate. All modern browsers have these settings for cookies.
Chrome - http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Firefox - http://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Opera - http://help.opera.com/Mac/10.50/en/cookies.html
Safari - http://support.apple.com/kb/PH5042
Explorer - http://support.microsoft.com/kb/196955
Chrome - http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Firefox - http://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer sau http://support.mozilla.org/ro/kb/activarea-si-dezactivarea-cookie-urilor
Opera - http://help.opera.com/Mac/10.50/en/cookies.html
Safari - http://support.apple.com/kb/PH5042
Explorer - http://support.microsoft.com/kb/196955
For more informations regarding cookie:
In order to avoid any doubt, Elemental SRL highlights the fact that analytical, perfomance and marketing cookie files of social networks mentioned above, can store, take over but without limitation, for evaluation purposes, anonymous and agreed including the following types of information: users IP, deducted location, type of device used, connection speed, online behavior, age group, gender male or female, education, income, occupation, buying intention. In order to achieve the purpose presented, the informations mentioned can be processed within the European Union and/or outside, sense in which the user is expressly and unequivocally agree by continuing to browse the Website.
Document update: May 25 2018